It is one of our highest priority to ensure the security and confidentiality of the personal data you provide to us. Please read this policy to learn about our Privacy Practices. By visiting this website, you are accepting the practices described herein.
Table of Contents
- Personal Information we collect and how we collect it
- How we use the information we collect and with whom it is shared
- How do we use your information?
- Who do we share your information with and why?
- Security of Your Personal Information
- How we protect information
- Questions, Comments, or Concerns
- Other Information You Should Know
Information collected by us is controlled by Click and Book Travel Doo, Jeronimova 24/15, Nis, Serbia
1. Personal Information we collect and how we collect it
Although in certain instances we will require you to provide us with your personal information, for example, to make a booking in specific hotel, or to provide you with an invoice.
2.We may collect personal information about you in the following circumstances:
When you contact us or our customer services personnel: When you contact us by email, phone or post, for example dealing with our customer service personnel, you provide us with your personal information such as name, email address etc. In addition, we may record your calls to our customer service centres.
When you provide certain content via contact form
From third party sources, for example credit checking agencies: We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or we may receive your address and delivery information from third parties engaged for security or fraud-protection purposes.
3. How we use the information we collect and with whom it is shared
A. How do we use your information?
In particular, we will use your information for the following general purposes as long as you have given us your consent:
For responding to your queries: In order to address your query you may be contacted by email, over the telephone, or other communication method by a member of one of our customer services teams. We may also use your contact details to send you follow-up information about a booking (for example, regarding changes to booked travel or unavoidable travel disruptions affecting your journey in order to help you make alternative travel arrangements). We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products and services) and to assess and announce the results of surveys, competitions and other contests you may have participated in. For quality assurance and training reasons we record most of our telephone calls with our customers. Some information including customer e-mails received by us may be used by us for testimonials though your personal information, such as e-mail address or contact details, will never be displayed publicly by us.
For internal operations and analysis: We may also use your personal information for internal administration, analysis and quality assurance purposes, including fraud prevention. We use your personal information to help us guard against fraud. In addition to processing, confirming and fulfilling the travel or other services you request, we may use certain data for administrative and analytical purposes such as information systems management, accounting, billing and audits. We may also use personal information to provide you other services, such as sending you an email notification regarding the status of your travel plans or informing you about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities from us or our marketing partners.
B. Who do we share your information with and why?
When you use websites/B2B system to make a hotel booking and provide information about yourself, we use this information to complete your order (i.e., to complete hotel reservations), fulfill any customer service requests, and provide promotional or trip related information via email. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements. Such other parties may include, but are not limited to, appropriate hotels and other travel suppliers, credit card merchant services, hotel reservation systems, and other global distribution systems.
We may disclose your personal information to third parties, such as official bodies and our professional advisers, as far as we believe it is necessary (i) to comply with relevant laws, orders or regulations; (ii) to enforce our customer terms and conditions of use or other contractual agreements; and (iii) to protect the property and other rights of Click and Book Travel Doo, customers and others (for example, in any way relating to protection against fraudulent activities in respect of our company).
When you make a booking or purchase products or services offered by us, due to our security-protection and fraud-detection processes, we may pass certain personal information which you provide to us (for example, your name, credit card, billing address details) to third party credit reference agencies, payment processors or other third parties for the specific purpose of verifying that information. If your personal information cannot be satisfactorily verified (for example, your stated billing address does not match your credit card details), we will contact you to notify you that your purchase request has not been confirmed and to request corrected details, if they can be provided, before we can process your order.
4. Security of Your Personal Information
We recognize the importance of security for all personal information associated with our customers and use reasonable measures consistent with industry practices to protect personal information under our control. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.
5. How we protect your information and How long do we keep your information for?
We want you to feel confident about using our services to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
If you are a customer, we will retain your personal information for up to 10 years after you have left the service.
In certain circumstances, we may be required to retain your personal information for longer, where such retention is required by law or record keeping requirements, including managing our relationship with you, defending any claims, or for tax purposes.
We prohibit the use of our website and/or services in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial e-mail (“Spam”). You may not use any of our services to send Spam. You also may not deliver Spam or cause Spam to be delivered to any of our customers.
In compliance with the applicable law, e-mail sent, or caused to be sent, to or through our website or service may not:
use or contain invalid or forged headers;
use or contain invalid or non-existent domain names;
employ any technique to otherwise misrepresent, hide or obscure any information in identifying the point of origin or the transmission path;
use other means of deceptive addressing;
use a third party’s internet domain name, or be relayed from or through a third party’s equipment, without permission of the third party;
contain false or misleading information in the subject line or otherwise contain false or misleading content;
fail to comply with additional technical standards described below;
We do not authorize the harvesting, mining or collection of e-mail addresses or other information from or through the website or its services. We do not permit or authorize others to use our services to collect, compile or obtain any information about our customers or subscribers, including but not limited to subscriber e-mail addresses
We do not permit or authorize any attempt to use its services in a manner that could damage, disable, overburden or impair any aspect of any of the services, or that could interfere with any other party’s use and enjoyment of any of our services.
Nothing in this policy is intended to grant any right to transmit or send e-mail to, or through, our website and/or services. Failure to enforce this policy in every instance does not amount to a waiver of our rights.
Unauthorized use of any of our services in connection with the transmission of unsolicited e-mail, including the transmission of e-mail in violation of this policy, may result in civil, criminal, or administrative penalties against the sender and those assisting the sender
7. Questions, Comments, or Concerns
8. Other Information You Should Know